Service Service Provided For Department Providing Service Website Contact Name  Contact Phone  Contact Email  Charge Comments
Course Development - Provide support for the development online courses and programs  [view]  Faculty   Educational Technology  http://et.kent.edu/DL/courseRequest/      distancelearning@kent.edu  No  Use these contacts to initiate online course development 
Course Development - Provide support for the development of hybrid courses and programs  [view]  Faculty   Educational Technology        ETSupport@kent.edu  No  Online courses managed by Continuing & Distance Education are the top priority 
Course Development - Provide training and support to faculty in use of ET tools  [view]  Faculty   Educational Technology        ETSupport@kent.edu  No  Online courses managed by Continuing & Distance Education are the top priority 
Multimedia Development & Maintenance - Develop multimedia course content to be included in online and hybrid courses.  [view]  Faculty   Educational Technology  http://www.kent.edu/IS/EdTech/MMD.cfm  David Cunningham  330-672-1920  dbcunnin@kent.edu  No  Course related work is top priority 
Multimedia Development & Maintenance - Develop multimedia content and web sites used to provide course / academic related materials  [view] Colleges & Departments  Faculty   Educational Technology  http://www.kent.edu/IS/EdTech/MMD.cfm  David Cunningham  330-672-1920  dbcunnin@kent.edu  No  Course related work is top priority 
Video Conferencing - Provide video bridging services for course and meetings  [view]  Faculty  Staff   Educational Technology  http://www.kent.edu/IS/EdTech/VideoConf.cfm  James Raber  330-672-1927  jaraber@kent.edu  No   
Video Conferencing - Provide technical support for Video Conferencing classrooms / meeting rooms.  [view]  Faculty  Staff   Educational Technology  http://www.kent.edu/IS/EdTech/VideoConf.cfm  James Raber  330-672-1927  jaraber@kent.edu  No   
Blackboard Vista - Provide tier 2 support for Blackboard Vista  [view]  Faculty   Course Management System Support (Vista)  http://elearning.kent.edu/    330-672-8557  vistasupport@kent.edu  No  Hours: 8:00 AM-5:00 PM weekdays. Problems using Vista for current course sections are top priority 
Blackboard Vista - Provide training & support to faculty on the use of Blackboard Vista  [view]  Faculty   Course Management System Support (Vista)  http://elearning.kent.edu/    330-672-8557  vistasupport@kent.edu  No  Hours: 8:00 AM-5:00 PM weekdays. Problems using Vista for current course sections are top priority 
Technical support for classrooms  [view]  Faculty   Educational Technology  http://www.kent.edu/is/edtech/classroomtech.cfm        No  Call 23456 between 7:30 a.m. - 8:00 p.m. Contact the Helpdesk after 8:00 p.m. Classroom support is top priority  
Technical support for athletic events and other campus activities  [view]  Student Groups  Athletics   Educational Technology  http://www.kent.edu/is/edtech/classroomtech.cfm        Yes  Call 23456 between 7:30 a.m. - 8:00 p.m. Contact the Helpdesk after 8:00 p.m. Classroom support is top priority  
Desktop & Laptop Support  [view]  Faculty  Staff   Academic Federated Services  http://www.kent.edu/is/edtech/afs.cfm  see web page for list of names and contact information by college / department      No  Majority of staff located in colleges / departments 
Departmental Server & Application Support  [view] Colleges & Departments   Academic Federated Services  http://www.kent.edu/is/edtech/afs.cfm  see web page for list of names and contact information by college / department      No  Majority of staff located in colleges / departments 
Faculty Refresh  [view]  Faculty   Academic Federated Services  http://www.kent.edu/facultyrefresh/index.cfm  facultyrefresh@kent.edu         
Multimedia Production Lab for Students  [view]  Students   Student Multimedia Studio  http://www.library.kent.edu/page/10017   Gary Mote, Supervisor  330-672-0221    No  8 Workstions with scanners, microphones and Adobe Creative Suite 
Digital Video Production Lab for Students  [view]  Students   Student Multimedia Studio  http://www.library.kent.edu/page/10017   Gary Mote, Supervisor  330-672-0221    No  Workstations for capturing and editing digital video 
ASL Video Recording Stations  [view]  Students   Student Multimedia Studio  http://www.library.kent.edu/page/10017   Gary Mote, Supervisor  330-672-0221    No  2 Video Capture stations for recording ASL assignments directly to CD 
1-on-1 Multimedia Project support  [view]  Students   Student Multimedia Studio  http://www.library.kent.edu/page/11208   Gary Mote, Supervisor  330-672-0221      1st Come, 1st Serve and by appointment with manager 
Website with Multimedia Project & Software Tutorials   [view] Colleges & Departments  Faculty  Staff   Student Multimedia Studio  http://www.library.kent.edu/sms  Gary Mote, Supervisor  330-672-0221    No  Tutorials for many of the types of multimedia projects being assigned by Kent faculty 
Website with Free Software Links and instructions  [view]   Student Multimedia Studio  http://www.library.kent.edu/page/14041   Gary Mote, Supervisor  330-672-0221      All tested virus and spyware free. Wide range of video, audio, ppt, graphics, animation, video and audio format conversion and more. 
E-mail support for Multimedia projects and Google Sites  [view] Colleges & Departments  Faculty  Staff   Student Multimedia Studio    Gary Mote, Supervisor  330-672-0221    No   
Create print and web-based multimedia project tutorials to support class project assignments  [view]  Faculty   Student Multimedia Studio  http://www.library.kent.edu/page/10025   Gary Mote, Supervisor  330-672-0221    No  Created at the request of faculty to meet the specific requirements of their multimedia project assignment 
Conduct in-class multimedia project workshops and demonstrations  [view]  Faculty   Student Multimedia Studio  http://www.library.kent.edu/page/10027   Gary Mote, Supervisor  330-672-0221    No  Created at the request of faculty to meet the specific requirements of their multimedia project assignment 
Circulate Camera, Camcorders, Digital Voice Recorders and Powerpoint presentation practice equipment  [view]  Faculty  Staff  Students   A/V Services  http://www.library.kent.edu/page/14128  Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No  Equipment is available to assist students in completing classroom video and audio assignments. 
Circulate Non-Print AV material  [view]  Faculty  Staff  Students   A/V Services  http://kentlink.kent.edu/  Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No  Search Collection via Kentlink 
Circulate Turning Point Technology receivers  [view]  Faculty   A/V Services    Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No  Circulation point to receive receviers 
Equipment Rental, Cd, DVD, Mini DV tapes Sales  [view]  Faculty  Staff  Students   A/V Services    Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    Yes   
Maintain Audio Reserve material for language and music courses  [view]  Faculty   A/V Services    Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No   
Maintain Faculty Course (Non-print) Reserve Material  [view]  Faculty   A/V Services  http://www.library.kent.edu/page/10444  Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No  Place Non-Print material on reserve so it will be availabe for all student in class to view during AV hours 
Maintain video preview room for individual viewing of reserve/collection material  [view]  Faculty  Staff  Students   A/V Services    Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No   
Portable Classroom Equipment  [view]  Faculty  Graduate Students   A/V Services  http://www.library.kent.edu/page/14132  Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    No  Delivery, Set-up, Pick-up & Instructions on use of portable equipment (Video projectors, Laptops, etc.) to non-equpped classrooms. 
Statiscal Software Sales  [view]  Faculty  Staff  Students   A/V Services  http://www.library.kent.edu/page/14130  Penny Englehart, Supervisor Cassandra Ribita, AV Assistant  330-672-3456    Yes   
Classroom Recording  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Studio Recording  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Video Editing  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Video Graphic Creation  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Studio Rental  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
HD Remote Production/ Satelite Uplink Truck  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Video Project Management  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Complete services from pre to post production  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Video Project Consulting  [view]   TeleProductions    Production - Mark Warzinski  330-672-1875    No  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Design Consulting  [view]   TeleProductions    Engineering - Dan Tonneli  330-672-1874    No  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
AMX Programming  [view]   TeleProductions    Engineering - Dan Tonneli  330-672-1874    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Video Equipment Maintenance/Repair  [view]   TeleProductions    Engineering - Dan Tonneli  330-672-1874    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Classroom Integration  [view]   TeleProductions    Engineering - Dan Tonneli  330-672-1874    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
DVD Duplication/Conversion  [view]   TeleProductions    Operations - Jason Forbes  330-672-1872    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Streaming of taped material  [view]   TeleProductions    Operations - Jason Forbes  330-672-1872    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Live Streaming  [view]   TeleProductions    Operations - Jason Forbes  330-672-1872    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Encoding to KSUTube  [view]   TeleProductions    Operations - Jason Forbes  330-672-1872    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Satelite Downlinks  [view]   TeleProductions    Operations - Jason Forbes  330-672-1872    Yes  Please contact the appropriate person for further information and detailed pricing for any of these services. Since the scope of our projects vary this is the best way to get a complete estimate and understanding of your project.  
Personalized Research Consultations: Individual consultations with a librarian, may last up to an hour. Online scheduling is available.  [view]  Students   Library  http://www.library.kent.edu/page/10750        No   
Research by Appointment: Specialized consultations set up directly with subject librarians.  [view]  Faculty  Staff  Students   Library  http://www.library.kent.edu/page/10750        No   
Ask a Librarian: Reach reference librarians for assistance with research and using library services. Available in-person, instant-messaging, text-messaging, by email and by phone.  [view]  Faculty  Staff  Students   Library  http://www.library.kent.edu/page/10750        No   
Information Literacy Instruction: In person or online information literacy instruction in support of specific course work and research projects. Subject librarians will design and deliver instruction or help classroom faculty design instruction.  [view]  Faculty   Library  http://www.library.kent.edu/page/10789        No  Service provided to faculty in support of student learning 
Writing Commons: One-on-one writing tutoring on the 4th floor of the library or online. Online scheduling is available.  [view]  Students   Library  http://writingcommons.kent.edu/        No   
Statistical and Qualitative Software Support: Provides access to licensed software and consultations on its use.   [view]  Faculty  Graduate Students  Students   Library  http://www.library.kent.edu/page/13574        See Comments  Service provided to faculty, graduate students, and undergraduate students enrolled in statistics courses. No charge for consultations. Fees for licenses dependent upon software. 
Electronic reserves: (digitized articles, chapters, sound files, media, etc.)  [view]  Faculty   Library  http://reserves.library.kent.edu/eres/default.aspx        See Comments  Service provided to faculty for student use. University Libraries covers copyright fees up to $300; in cases in which charges would exceed $300, the faculty member(s) will be informed and the department responsible for the remainder. 
Document delivery and book shipment  [view]  Students   Library  http://www.library.kent.edu/offcampusdelivery         See Comments  Students living > 30 miles from any Kent State campus.  We have also offered this occasionally to faculty, especially adjunct faculty. We scan articles and ship books free of charge.  Students are responsible for shipping fees with tracking and insurance for RETURNING books. 
Copyright Toolkit and reference services   [view]  Faculty  Staff  Students   Library  http://www.library.kent.edu/copyrighttoolkit        No  We no longer send requests to rightsholders for non-library projects. 
Flashlight Survey Tool: Web-based survey tool available university wide.  [view]  Faculty   Library    Julie Gedeon  330-672-1886  jgedeon@kent.edu  No   
Special Collections and Archives: Provides access to and support for primary sources and rare materials that support the teaching and research programs of Kent State University. Also, will provide instruction on the use of these materials.   [view]  Faculty  Staff  Students   Library  http://www.library.kent.edu/page/10385        See Comments  None, except for charges for photocopying.